Frequently Asked Questions
Pricing and process:
Logistics:
- What areas do you cover?
- How soon can you start?
- Do you work weekends?
- What happens to the items you remove?
- Can you donate items to charity?
- What if there's something valuable we missed?
Trust and credentials:
- Are you insured?
- Do you have waste carrier licenses?
- Can I get references?
- Do you work with solicitors or executors?
- What's the difference between probate and bereavement clearance?
Pricing & Process:
How do you calculate the price?
Our pricing is based on several factors including property size, the volume of items to be cleared, property condition (such as hoarding situations), and whether carpets or other fixtures need removal. We provide transparent quotes after assessing your specific requirements.
When do I pay?
Payment is due only after the clearance is fully completed to your satisfaction. We do not take a deposit.
How long does a clearance take?
Most clearances are completed within 1-2 days, depending on the size of the property and the scope of work involved.
Do I need to be present?
No, your presence isn't required. We're happy to work independently once we've discussed your requirements and have secure access to the property.
Do you everything from start to finish?
Yes, we handle the entire clearance from beginning to end, leaving the property completely empty and ready for the next stage.
Logistics:
What areas do you cover?
We serve Berkshire, Oxfordshire, and Hampshire.
How soon can you start?
We can typically begin as soon as possible, often within days of your initial contact, depending on our current schedule.
Do you work weekends?
Yes, we work weekends to accommodate your schedule and minimse disruption.
Items & Belongings:
What happens to the items you remove?
Items in good condition may be rehomed or donated to charity when appropriate. Other items are disposed of responsibly.
Can you donate items to charity?
Yes, we can donate suitable items to local charities and organizations.
What if there's something valuable we missed?
Please let us know if there are specific valuables in the property. We'll keep an eye out and set aside anything that appears valuable.
Trust & Credentials:
Are you insured?
Yes, we carry full insurance coverage for all our clearance work.
Do you have waste carrier licenses?
Yes, we hold all necessary waste carrier licenses and operate in full compliance with regulations.
Can I get references?
Absolutely. We're happy to provide references from previous clients who can speak to the quality and sensitivity of our service.
Do you work with solicitors or executors?
Yes, we happily work alongside solicitors, executors, and estate administrators to ensure the clearance process aligns with legal requirements and timelines.
What's the difference between probate and bereavement clearance?
Probate clearances focus on preparing a property for sale quickly and efficiently. Bereavement clearances are handled with extra care and sensitivity, allowing more time for families to process belongings and make thoughtful decisions during a difficult time.