Help Us Grow: We’re Now on TrustPilot!

Customer feedback means the world to us. Your opinion doesn't just make us feel good—it helps us improve our service for the next family we help.

We are so proud to have all five-star reviews on TrustPilot so far. While their system currently shows our average as 4.1, we are working hard to gather more feedback and get that score reflecting the perfect service we strive for.

The campaign to get your voice heard is still going strong! If you have any feedback on the site, or if we've recently helped you with a clearance, please get in touch or submit your thoughts on our TrustPilot Profile.

Either myself or one of the team will be in touch.

You might think it's odd that our review score is 4.1... yet we've only had 5 star reviews. This is because of TrustPilot's scoring system:

We automatically include the value of 7 reviews worth 3.5 stars each in all TrustScore calculations. As a business collects more reviews, this becomes a smaller factor in the calculation.

You can see more here.